Last updated October 21, 2025


We want you to feel confident when you shop with Blur. This page explains what is covered, how to get help, and how returns work.


One Year Limited Manufacturer Warranty


Coverage
Your Blur product is warranted to be free from defects in materials and workmanship under normal use for one year from the date of original retail purchase by the first buyer. If a covered defect appears during that time, we will repair the product, replace it with a new or refurbished item of equal value, or refund the original purchase price.


Exclusions
This warranty does not cover damage from misuse, abuse, accidents, modification, improper storage, normal wear, cosmetic issues that do not affect function, or service by anyone other than Blur or a service provider we authorize. Consumables and accessories may have different coverage if stated in their packaging.


How to make a claim

  1. Email support@blurvr.com with your order number and a short description of the issue.

  2. Include clear photos or video that show the problem.

  3. We may suggest troubleshooting. If service is needed, we will issue a return authorization with shipping instructions.

  4. After inspection, we will complete the repair, replacement, or refund.


Your legal rights
This warranty gives you specific legal rights and you may have other rights that vary by state.



Returns


Return window
Items purchased from Blur may be returned for any reason within seven days of delivery. The delivery scan or signature date starts the seven day period. Items purchased from other sellers must follow that seller’s policy.


Condition
Return items must include all parts, accessories, and packaging. You may handle the product to check fit and appearance. If an item is missing parts, shows heavy wear, or was used in a way that affects resale, we may refuse the return or make a reasonable deduction.


Refunds
Refunds go to the original payment method after we receive and inspect the return. Banks and payment providers control posting times.


Exchanges
If you want an exchange, contact support so we can check stock and set it up.


Return shipping
If you are returning due to a Blur error or a covered defect, we provide a prepaid label. For change of mind returns, you are responsible for shipping.


Items that cannot be returned
We do not accept returns for gift cards, items marked final sale at checkout, or products not suitable for return for health or hygiene reasons once opened unless they are defective.



Shipping damage or wrong item


If your order arrives damaged or you received the wrong item, contact support within three days of delivery with photos of the packaging and product. We will arrange a replacement or refund.



Limitation of liability


To the extent allowed by law, our responsibility is limited to repair, replacement, or refund as described above. Some states do not allow limits on implied warranties or the exclusion of incidental or consequential damages, so these limits may not apply to you.



Need help?


Ask in the Discord server: https://discord.gg/PFawAe4ScJ

Email: support@blurvr.
Hours: Monday - Friday, 9am - 5pm PST

Last updated October 21, 2025


We want you to feel confident when you shop with Blur. This page explains what is covered, how to get help, and how returns work.


One Year Limited Manufacturer Warranty


Coverage
Your Blur product is warranted to be free from defects in materials and workmanship under normal use for one year from the date of original retail purchase by the first buyer. If a covered defect appears during that time, we will repair the product, replace it with a new or refurbished item of equal value, or refund the original purchase price.


Exclusions
This warranty does not cover damage from misuse, abuse, accidents, modification, improper storage, normal wear, cosmetic issues that do not affect function, or service by anyone other than Blur or a service provider we authorize. Consumables and accessories may have different coverage if stated in their packaging.


How to make a claim

  1. Email support@blurvr.com with your order number and a short description of the issue.

  2. Include clear photos or video that show the problem.

  3. We may suggest troubleshooting. If service is needed, we will issue a return authorization with shipping instructions.

  4. After inspection, we will complete the repair, replacement, or refund.


Your legal rights
This warranty gives you specific legal rights and you may have other rights that vary by state.



Returns


Return window
Items purchased from Blur may be returned for any reason within seven days of delivery. The delivery scan or signature date starts the seven day period. Items purchased from other sellers must follow that seller’s policy.


Condition
Return items must include all parts, accessories, and packaging. You may handle the product to check fit and appearance. If an item is missing parts, shows heavy wear, or was used in a way that affects resale, we may refuse the return or make a reasonable deduction.


Refunds
Refunds go to the original payment method after we receive and inspect the return. Banks and payment providers control posting times.


Exchanges
If you want an exchange, contact support so we can check stock and set it up.


Return shipping
If you are returning due to a Blur error or a covered defect, we provide a prepaid label. For change of mind returns, you are responsible for shipping.


Items that cannot be returned
We do not accept returns for gift cards, items marked final sale at checkout, or products not suitable for return for health or hygiene reasons once opened unless they are defective.



Shipping damage or wrong item


If your order arrives damaged or you received the wrong item, contact support within three days of delivery with photos of the packaging and product. We will arrange a replacement or refund.



Limitation of liability


To the extent allowed by law, our responsibility is limited to repair, replacement, or refund as described above. Some states do not allow limits on implied warranties or the exclusion of incidental or consequential damages, so these limits may not apply to you.



Need help?


Ask in the Discord server: https://discord.gg/PFawAe4ScJ

Email: support@blurvr.
Hours: Monday - Friday, 9am - 5pm PST

Last updated October 21, 2025


We want you to feel confident when you shop with Blur. This page explains what is covered, how to get help, and how returns work.


One Year Limited Manufacturer Warranty


Coverage
Your Blur product is warranted to be free from defects in materials and workmanship under normal use for one year from the date of original retail purchase by the first buyer. If a covered defect appears during that time, we will repair the product, replace it with a new or refurbished item of equal value, or refund the original purchase price.


Exclusions
This warranty does not cover damage from misuse, abuse, accidents, modification, improper storage, normal wear, cosmetic issues that do not affect function, or service by anyone other than Blur or a service provider we authorize. Consumables and accessories may have different coverage if stated in their packaging.


How to make a claim

  1. Email support@blurvr.com with your order number and a short description of the issue.

  2. Include clear photos or video that show the problem.

  3. We may suggest troubleshooting. If service is needed, we will issue a return authorization with shipping instructions.

  4. After inspection, we will complete the repair, replacement, or refund.


Your legal rights
This warranty gives you specific legal rights and you may have other rights that vary by state.



Returns


Return window
Items purchased from Blur may be returned for any reason within seven days of delivery. The delivery scan or signature date starts the seven day period. Items purchased from other sellers must follow that seller’s policy.


Condition
Return items must include all parts, accessories, and packaging. You may handle the product to check fit and appearance. If an item is missing parts, shows heavy wear, or was used in a way that affects resale, we may refuse the return or make a reasonable deduction.


Refunds
Refunds go to the original payment method after we receive and inspect the return. Banks and payment providers control posting times.


Exchanges
If you want an exchange, contact support so we can check stock and set it up.


Return shipping
If you are returning due to a Blur error or a covered defect, we provide a prepaid label. For change of mind returns, you are responsible for shipping.


Items that cannot be returned
We do not accept returns for gift cards, items marked final sale at checkout, or products not suitable for return for health or hygiene reasons once opened unless they are defective.



Shipping damage or wrong item


If your order arrives damaged or you received the wrong item, contact support within three days of delivery with photos of the packaging and product. We will arrange a replacement or refund.



Limitation of liability


To the extent allowed by law, our responsibility is limited to repair, replacement, or refund as described above. Some states do not allow limits on implied warranties or the exclusion of incidental or consequential damages, so these limits may not apply to you.



Need help?


Ask in the Discord server: https://discord.gg/PFawAe4ScJ

Email: support@blurvr.
Hours: Monday - Friday, 9am - 5pm PST